Return and Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@sleek-plug.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@sleek-plug.store

Note:

✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.

✔ We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.

✔ To ensure that your Return is valid and eligible for a refund:

✔ Always process a return in accordance with our Return procedure

✔ Be sure to provide the tracking number as soon as you ship your return

✔ Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Looking to Exchange?

Should you wish to Exchange an item you received due to issues with it's Size or Quality, this can be arranged by simply following our Return procedures and specifying "Exchange" as your "Desired Resolution" in the message section of the form, stating your desired item.

Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.